The U.S. Department of Justice says The Western Union Company allowed fraudsters to use its money transfer system for scams including grandparent scams, lottery and sweepstakes scams, romance scams, and similar schemes. Western Union later agreed to forfeit $586 million, and Phase 3 of the remission process allows additional victims to seek compensation.
This remission process covers qualifying Western Union money transfers sent between January 1, 2004 and March 9, 2020. Eligible claims are for transfers sent through Western Union’s money transfer services, including agent locations, Western Union’s website, and the Western Union app.
The settlement matters because it gives victims a path to recover money lost to fraud through Western Union transfers. Payments are not a fixed amount for everyone. Instead, approved claims are paid based on the verified eligible loss amount, and payments may also be adjusted by the Treasury Offset Program for certain federal or state debts.
Who qualifies:
- People who sent one or more Western Union money transfers during the covered period
- People whose transfer was tied to a fraud scheme
- People who have not already received full compensation for the same transfer in an earlier phase
- People who can provide the required transfer information and supporting documentation
How payouts work:
- Approved claims may receive payment for some or all of the verified eligible loss
- Payments are based on documented transfer amounts, not a flat award
- Western Union fees and unrelated incidental losses are not covered
- Payment is issued by check
- Treasury offsets may reduce the payment if the claimant owes qualifying debts
FAQ
What is Western Union Remission Phase 3?
It is a DOJ-administered remission process that allows fraud victims to seek compensation from funds forfeited by Western Union.
What kinds of scams are covered?
Covered claims generally include fraud schemes where the victim was tricked into sending money through Western Union, including grandparent scams, lottery or sweepstakes scams, romance scams, and similar fraud.
Do I need to live in the United States or be a U.S. citizen?
No. The remission process is open to eligible victims who meet the transfer and fraud requirements.
Do I need a Claim ID or PIN to file?
If you received a pre-populated notice or petition, you may use the Claim ID and PIN from that mailing to file online. If you did not receive a notice, you can still file a new petition through the official portal.
How are payments made?
Approved claims are paid by check, subject to any applicable Treasury offsets.
Can I file by mail?
Yes. The process allows both online filing and mailing a petition.