Kaiser TCPA & FTSA Unwanted Text Message Class Action Settlement

The Kaiser TCPA & FTSA Settlement resolves a class-action lawsuit accusing Kaiser Foundation Health Plan, Inc. of violating federal and Florida telemarketing laws by sending unauthorized marketing text messages to consumers. According to the complaint, Kaiser continued sending promotional texts even after consumers replied “STOP” or otherwise opted out, which plaintiffs argue violates the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA). These laws require companies to honor opt-out requests and prohibit the use of automated systems to contact consumers without valid consent. Kaiser denies all allegations, maintains it complied with applicable laws, and argues that any texts were sent with proper consent. However, to avoid further litigation costs, the company agreed to create a $10.5 million settlement fund to compensate affected consumers. The fund will cover cash payments to eligible claimants, administrative fees, attorneys’ fees, and court-approved service awards. Class Members include individuals who received more than one marketing text message within any 12-month period between January 21, 2021, and August 20, 2025, after expressing a desire to stop receiving messages. These texts may have promoted Kaiser products, services, appointments, or plan features. Consumers who received these messages can submit a claim with only their phone number(s) — no receipts or screenshots are required — because Kaiser’s records will verify qualifying texts. Each qualifying text may result in a payout up to $75, though the final amount may be lower depending on the number of claims filed. Payments will be distributed after the court grants final approval. Claimants must submit their forms by the deadline and ensure the phone number(s) belong to them; fraudulent submissions may be rejected. This settlement offers compensation to consumers who experienced repeated unwanted texts, and provides a resolution to claims that Kaiser allegedly failed to honor opt-out requests, helping enforce important consumer privacy protections under federal and state law.